Call Us Today !

Sun and Sand Sports

Sun & Sand Sports champion a strong active culture across the Middle East with their growing portfolio of the world’s most loved sports, fitness and lifestyle brands.
Take your pick from our impressive selection of indoor and outdoor activewear products and browse through their brick-and-mortar retail stores, or shop online with for convenience at the click of a button.
Simply pick your favourites, place your order and have everything delivered straight to your doorstep across the UAE region

Industry

Retail

Country

UAE

Services

Service, Social

Website

Sun and Sand Sports

Challenge

– Isues with existing Zendesk
– Needed a one stop solution for customer support from various service channels like website, live chat, social media
– Needed better visibility and routing of tickets to agents on a real-time basis
– Managing multiple work streams (SFCC,Fluent,SFSC) and managing multiple internal and external stakeholders, while abiding by the agreed upon timeline.
– Integrating with a complex OMS system that was being updated at the time of the project implementation and managing the timelines according to unforeseen delays and challenges.

Solution

– Real time agent productivity dashboard_x000b_-Customized Live Chat
– Omni channel customer service
– Management dashboard for agent performance
– Escalation support matrix
– Digital Engagement
– Service analytics
– Multi- Cloud Integration of Service Cloud with Marketing, Ecommerce,POS Systems