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Shahid MBC

The leading Arabic streaming service in the world with access to more than 20,000 hours of original productions, premieres, movies right after cinema and new series from MENA, Turkey, Bollywood, and the world – All in one place! Available with English and Arabic interfaces.

Industry

Media

Country

UAE

Services

Website

Shahid MBC

Challenge

– No centralized system, had all their customer support channels scattered across different channels
– They want to acheive digital transformation
– Wanted to integrate all customer touchpoints in one single platform

Solution

– Real time agent productivity dashboard_x000b_-Customized Live Chat
– Omni channel customer service
– Management dashboard for agent performance
– Escalation support matrix
– Digital Engagement
– Service analytics
– Multi- Cloud Integration of Service Cloud with Marketing, Ecommerce, POS Systems