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Octal

The world’s largest producer of PET sheet and resin on a single site, OCTAL produces nearly 1 million metric tons of bottle grade PET plastic per year. The leading choice for clear rigid packaging, OCTAL supplies top quality and sustainable PET packaging solutions that will set your products apart from the rest.

Industry

Manufacturing & Trading

Country

Oman

Services

Sales

Website

Octal

Challenge

Octal already had Salesforce implemented since 2011, however it was not implemented as per industry best practices. Because of classic version of UI, it was never adopted by end users. Due to non consistent usage by the sales people, data was not accurate in the system.

Solution

Cloudworks did extenstive requirement gathering sessions with different teams to undestand As-is process and most importantly to identify gaps and wishlist from the users. We then migrated everything to the lightning platform, while working on the gaps identifed during requirement workshops. Multiple training sessions were conducted with end users to make sure they feel comforable with the system, addressing adoption challenge.