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Nihon Kohden

Nihon Kohden is a Tokyo-based leading manufacturer, developer and distributor of medical electronic equipment, which include EEGs, EMG measuring systems, ECGs, patient monitors and clinical information systems with subsidiaries in the U.S.,Europe and Asia. The company’s products are now used in more than 120 countries and it is the largest supplier of EEG products worldwide.

Industry

Medical

Country

UAE

Services

Communities, Sales, Service

Website

Nihon Kohden

Challenge

Nihon Kohden’s Middle East salesforce team members were working in salesforce classic system. They had to upgrade the instance and make it lightning ready, So that their sales reps, service agents and their distributors can work in mobile friendly devices efficiently and use readily available lightning features.

Solution

CW migrated Sales cloud, service cloud classic features to lightning.
Created a new community for the distributors so that they raise service tickets in a more user and mobile friendly manner.