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Komatsu

Manufacture and sale of construction and mining equipment, utilities, forest machines and industrial machinery.
Komatsu Group consists of Komatsu Ltd., and 262 other companies.

Consolidated Subsidiaries 219
Companies accounted for by the equity method 42
Komatsu Ltd. 1
Total 262

Industry

Manufacturing & Trading

Country

UAE

Services

Sales

Website

Komatsu

Challenge

Needed a platform to handle distributors engagement. Komatsu has exclusive distributors per country within Middle east, and needed to track the pipelines and orders submitted by these distributors on a single platform. They also neede reporting on pipeline, conversion to orders and montly and yearly reporting of inquiries and orders.

Solution

Since system was going to be used primarily by distributors, we used Salesforce keeping Distributors as core users in the system, giving them isolated access by restricting cross distributor visibility. Komatsu management sat on top of all the distributors, gaing access to all the distributors’ submmitted inquiries, quotes and orders, allowing consolidated reporing while drilling down to granual activities by distributors.