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  • +971 4 589 57 22
  • info@www.cloud-works.ae
  • UAE: Aurora Tower office 2202-2207, Dubai Media City, P0 Box: 478891 Dubai United Arab Emirates
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ImageGrafix

ImageGrafix is one of the leading value-added-distributors, technical support center and service providers of engineering software packages and solutions addressing Energy (Oil & Gas and Power), Building & infrastructure and Product Design & Manufacturing (CAD/CAM/CAE) solutions throughout the Middle East, Egypt and India.

Industry

Professional Services

Country

UAE

Services

Sales

Website

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ImageGrafix

Challenge

ImageGrafix were using Microsoft Dynamics as their CRM but it was not meeting the requirements, so they decided to invest in a strong CRM to scale and automate their sales process. _x000b_ _x000b_• IG wanted to automate entire sales process of lead management, opportunity management along with order management._x000b_ _x000b_• Tracking and consolidating expenses was difficult and there was no platform available to manage this in a systematic manner._x000b_ _x000b_• There were no capabilities to generate invoices in the system and reconciling invoices with quotes and order was a challenge. _x000b_

Solution

Cloudworks implemented Salesforce from scratch for ImageGrafix UAE and ImageGrafix India based on their sales process in both regions.
360-degree view of end-to-end sales process.
Shorter Turnaround time for each sales cycle.
Elimination of Excel usage and complete tracking in the system.
Ability to track incoming investment , Leave management and reporting on the same.

Automatic invoice creation and pdf generation within salesforce reduced a lot of efforts needed for manual entries and reconciliation.
Powerful Reporting and Dashboards.
Cloudworks provided User Training to ImageGrafix groups based on different regions (Onsite and over the E-meetings) on how to increase their business by using salesforce.
Manage Activities and track customer interactions accurately.

What do our customers say ?

Quotes from our
Happy Customers

Cloudworks is a great Salesforce implementation partner, Always ready to lend an extra hand. Working with Cloudworks has given GBM the advantage of developing agile solutions for quick wins and also providing a robust solution to our organization. One great thing about cloudworks is that they always ask "WHY", they made us think if the process or the system could be made better. Official Salesforce Success Story : https://www.salesforce.com/eu/customer-success-stories/gulf-business-machines/
Sameer JafferyGBM
I rarely write any reviews, but I am compel to write due to the talented team of Cloudworks. These guys are amazing and in simple word they know what you want and how to do it quickly. Kudos to Souphien Akhrif !!!
TanveerAbdul Latif Jameel
We have worked with Cloudworks for a couple of years now. Souphien directly implemented our Salesforce which was built from the ground up. He was an integral part of understanding the needs of our company and spent many hours understanding the need, building smart solutions and training staff on how to use. We run a complex multi-national, multi-product business, and Cloudworks were able to quickly understand the brief. Post implementation Souphien and Cloudworks were always available for follow up questions and queries, however small and never once did I hear 'that is outside of scope' - Cloudworks deliver on time every time. Specifically I recommend Souphien, who I remain impressed by his professionalism and business methodology.
Richard Shearer, CEOTintra
This is our first engagement with Cloudworks. Souphien and his professional team handled the implementation from start to end efficiently. Their swift support in resolving issues is really appreciated. Looking forward to a long relationship.
Venkat SImageGrafix
Cloudworks team is really good and they have experienced resources who understands the business and know how to convert the requirements in to solution. Secondly, their support is excellent and we have recently kicked off our phase 2 with Cloudworks to customize Salesforce for our real estate division. I would strongly recommend Cloudworks if someone is looking for a Salesforce partner.
Aamir SulemanDubai Investments
Cloudworks have been great to work with and have made our implementation of Salesforce a swift and painless process. Souphien, Vishal and Waqar have guided us through everything all the way and have helped us transform our CRM and business capabilities. Many thanks guys!
Tony Long, CEOCPI Financial
Cloudworks Excellence in Service. Cloudworks offers amazing customer service and extremely knowledgeable professionals that will help you meet all your companies needs and exceed your expectations.
Kelly ColonWaterFront
Very happy with the team at Cloudworks who has helped us in DP World Project Management to create and implement a customized and unique PMIS. CW project manager and his developer are very good listeners and can come up with creative ideas to cater to the users' requirements. They are also very good on the training side and EXCELLENT in after-sales services in terms of system maintenance and customization.
Mohammad RagaeyDP World
On the first meeting itself Souphien had done all his homework and was quite well-versed regarding the scope of our business. Apart from that — Vishal the Salesforce expert, was always available on emails and would sit with us for hours to answer all our questions and come up with a solution for our problems. The proactive and timely approach from the Cloudworks team is definitely commendable. It still surprises us as to how they managed to execute such a challenging project in such a short span of time.
Hitjen Bajaj, CEOMosaic Live Management Agency
Cloudworks has been very efficient in implementing Salesforce for us. Souphien and his team did a great job understanding our needs and adapting solutions. The professionalism they showed was great, the training sessions were very efficient. We are moving into phase 2 with them now and do recommend them positively.
Eng. Joe NakhleGulf & World Traders
Quality of work and depth of knowledge. Responsive support and always at hand. Pleasure to engage with.
Adam GohaInjazat Data Systems
We worked with Cloudworks and its been a wonderful experience, we implemented Salesforce for our real estate business and we were given a very clear road map about the implementation path and milestones. Their ideas and experience with regards to Real Estate industry was amazing
Sameer ChaturvediTrafalgar Properties
www.cloud-works.ae is an excellent strategic partner for us. Specially, when Souphien Akhrif engaged in our Salesforce implementation then all challenges were just a piece of cake for us. We successfully roll-out overall objectives and including critical integration between Sales cloud of Salesforce and Order Management in Oracle.
Faizan Ul-HaqAbdul Latif Jameel Electronics
At IMKAN, we don’t sell real estate. We’re selling a dream. Salesforce helps us get closer to customers so we can keep that dream alive throughout the sales lifecycle and beyond. Official Salesforce Success Story: https://www.salesforce.com/eu/customer-success-stories/imkan/
CARINE NEILL IMKAN Properties

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Cloudworks is an agile and innovative cloud consulting company working in the GCC region and a Salesforce Platinum Partner.

Our team is a group of passionate Salesforce experts aiming to help our customers to achieve success.

In cloudworks we value companies culture and real value implementations.

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  • UAE
  • Aurora Tower office 2202-2207, Dubai Media City, P0 Box: 478891 Dubai United Arab Emirates
  • +971 4 589 57 22 - United Arab Emirates
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