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Global Village

Global Village is claimed to be the world’s largest tourism, leisure, shopping and entertainment project.
It is regions first cultural, entertainment, family and shopping destination.
Global Village offers a unique shopping experience at 30 pavilions each representing a different country. Every year, it has over 5 million visitors over an area of 17,200,000 sq. ft.

Industry

Other

Country

UAE

Services

Communities

Website

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Global Village

Challenge

Investors from all over the world apply for investments in Global Village. Since the visa application process for employees goes through different departments, there was a lot of delay and lack of visibility on the visa status. They were looking to Re-engineer the whole Visa process by introducing automations, notification systems and payment options.
Taking payments from investors manually and tracking them was cumbersome. They needed an online payment gateway and e-wallet system to make Visa Processes faster, accurate and reliable.
Global Village covers massive area and they have hundreds of employees. For the employees a Biometric system was required, which could be configured easily and it can also be integrated with salesforce.
Global Village has different communities & portals for different._x000b_

Solution

Cloudworks re-engineered Global Village’s visa process with fully customizable solution so that in future their Super Users can make changes as required without requiring help of Cloudworks or any other salesforce partner.
Enabled customized partner communities for Global Village to onboard investors into the Salesforce
Integrated with android and IOS devices for customer surveys.