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DWTC

The epicentre for business in the Middle East, Dubai World Trade Centre has played a pivotal role in the growth of Dubai’s business tourism and trade since our inauguration in 1979.
With a focus on the future development of Dubai and the UAE, Dubai World Trade Centre’s vision is to make Dubai the world’s leading destination for all major exhibitions, conferences and events.

Industry

Event Management

Country

UAE

Services

Sales

Website

DWTC

Challenge

Company had robust ERP, accounting and operational processes established, however they did not have a tool where they can streamline approval processes for event participants and stands.
to approve the event participants and stand, it needed to undergo various checks and various approval steps like commercial, health and safety etc. Also this needed constant collaboration between DWTC internal employees and event participants, and DWTC was looking to implement the internal processes and portal on a single platform.

Solution

We used Salesforce enterprise edition to implement custom process to manage submission and approval process for events and stands.
Additionally, community licenses were used to onboard event participants to submit their documents, submit stand for approval and view approval statuses.