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Dar Wa Emaar

Dar Wa Emaar is a Real Estate Development Company based in AlKhobar, Saudi Arabia. Through Villa Saraya Brand, the company promises on delivering affordable, unique, innovative and qualitative housing units to meet every Young Saudi family’s requirement. Villa Saraya offers Uplifting Space and Modern Designs. Our current portfolio include more than 1000 units.

Industry

Real Estate

Country

Saudi

Services

Field Service, Marketing, Sales, Service

Website

Go to website

Dar Wa Emaar

Challenge

DWE did not have CRM in place to manage their leads, accounts and opportunities. Lead assignment was manual which was quite exhaustive and error prone. They did not have a system in place to qualify and score leads based on criterias.

Solution

We built a strong CRM system for DWE to manage all their sales related activities in a single place. We implemented a customized lead assignment engine to automate lead assignments to their Sales team while considering customer preference. We also implemented Marketing cloud to support their marketing team to capture leads from multiple sources and manage campaigns and track ROI
Service:
We implemented service cloud for DWE to manage and track their service requests from creation to closure. We integrated with their telephony system using CTI leading to an increase in the agents productivity.
Field Service:
We implemented FSL for DWE to manage their facilities management. We setup various views for their Dispatcher, Technician and Supervisor to monitor and track their assigned work order.