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Compareit4me

yallacompare is the leading finance comparison site in the Middle East with operations across 9 countries in the MENA region.

Since 2011 we have helped users compare banking products saving each one thousands of dollars every year.

Industry

Financial Services

Country

UAE

Services

Sales

Website

Compareit4me

Challenge

They had existing salesforce implemented to track B2C Leads and inquiry. Website being their biggest source of leads, their challenge was effeicient and balanced lead distribution among agents. Salesforce out of the box assignment rules were not working for them beacause it won’t consider availablity, load and other factors specific to YallaCompare.

Solution

We built customized Lead assignment engine with round robin approach.
It also had configurable functionality to set the maximum capacity of the agent, to make sure equal distribution of the incoming leads, while also considering other parameters such as time-off, language etc.