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AutoWorld

AutoWorld (Al-Jazira Equipment Company) is a car leasing and maintenance company founded in Al Khobar KSA. Mainly focused on the B2B leasing, the company is new looking for a  » Shift 2025″ vision to acheive digital transformation and include B2C in their model

Industry

Automotive

Country

Saudi

Services

Service

Website

Go to website

AutoWorld

Challenge

– No centralized system, they were working on a very old and limited software called CarPro to handle their Sales and Workshop Operations
– They want to acheive digital transformation

Solution

We started small with Service Cloud, we got cases from different channels: Website, Email to Case, Phone (Open CTI), Social Media (Social Studio). A simple lead management module was also implemented for the CRM team to send leads to the Sales (Outbound email until the Sales team are onboarded into Salesforce). Salesforce is now connected to their CarPro system to get the data from their to have a 360 customer view in one place: they can now see all the customer transactions: Work Orders, Agreements, Invoices, Cases. This was part of phase 1, later phases will be go roll out of CarPro and include the Sales and the operation teams in Salesforce