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Arkan Integrated Solutions

Arkan is an Egyptian IT company founded in Egypt in 2003. Through two offices in Cairo and Riyadh; Arkan is continuously serving a huge list of end-users and re-sellers providing them with best and latest Unified Communications solutions and selected IT products

Industry

Professional Services

Country

Saudi

Services

Sales, Service

Website

Go to website

Arkan Integrated Solutions

Challenge

No centralized system, they were working with excels to track the sales data and provide customer support.
It was very difficult to meet the SLA’s which was affecting customer satisfaction.

Solution

We implemented Salesforce Sales cloud to keep track of sales data which in ]turn helped to increase the productivity of sales user and gave management the insight on sales users performance
Implemented service cloud to improve the customer satisfaction and making sure that customer requests are being resolved on time.
Implemented custom forecasting module to cater the Arkan’s requirement.
Implemented custom survey module to capture the customer’s sentiments upon ticket resolution.